Policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at support@jpiglobalholdings.com. Returns need approval and instructions before they are sent. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact support@jpiglobalholdings.com.